Refund policy

RETURN & REFUND POLICY

Thank you for shopping with us! Because all our apparel and products are custom-printed on demand just for you at the time of purchase, our return and refund policy is structured differently than traditional retail stores.

Please read the policy carefully before placing your order.

1. Cancellations and Modifications

Because our system is fully automated with our printing partners (Gelato) to ensure the fastest delivery possible, production begins almost immediately after an order is placed.

  • Timeframe: You can request a cancellation or address change within 2 hours of placing your order.

  • After 2 hours, the order is sent to the printing queue, and we cannot cancel, change, or modify it.

2. Exchanges and "Change of Mind"

Since every single shirt is made-to-order especially for you, we do not accept returns, refunds, or exchanges due to:

  • Choosing the wrong size.

  • Choosing the wrong color.

  • Change of mind or buyer's remorse.

Important: To guarantee a perfect fit, please carefully review the Size Guide provided on each product page before checkout.

3. Damaged, Defective, or Incorrect Items

Your satisfaction is our absolute priority. If your order arrives with any issues caused by manufacturing or shipping, we will issue a 100% free replacement or a full refund.

Qualifying issues include:

  • The garment is torn, ripped, or damaged.

  • The print is misaligned, blurry, faded, or visibly defective.

  • You received a different size or color than what you ordered.

  • The package was lost in transit (and tracking confirms it was never delivered).

4. How to Claim a Free Replacement or Refund

If your item is defective, you do not need to ship it back to us. Just follow these simple steps within 14 days of delivery:

  1. Send an email to sabadata01@gmail.com.

  2. Include your Order Number (e.g., #1001).

  3. Attach clear, high-quality photos showing the damaged area or the defective print, along with the size tag.

Once our team reviews the photo and confirms the printing/garment defect, we will immediately send a brand-new replacement to your address or issue a full refund to your original payment method.

5. Incorrect Addresses & Unclaimed Packages

If a package cannot be delivered because you provided an incorrect, incomplete, or insufficient address, or if the package goes unclaimed at your local post office, the shipment will be returned to the printing facility and safely disposed of.

  • In these cases, we cannot issue a refund, and the customer will be responsible for any costs to reprint and reship the order to a corrected address.

Questions? If you have any questions regarding your order, feel free to contact our customer support team at ContactGiggleForge@gmail.com. We are here to help!